Our 100% satisfaction guaranteed policy ensures that you can return unused items in their original condition and packaging within 30 days for an exchange or prompt refund.

Products must be returned unworn, unwashed, in their original condition and with all tags attached. Please let us know your order number from the confirmation email.

We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

For instructions on how to ship the returned products, refer to the email received after placing the return request.

Please note that original shipping fees, duty paid or any other associated costs are non-refundable, and return postage/costs are the customer’s responsibility unless the return is caused by quality problems.

Note that refunds can take up to 2-3 business days to appear on your bank account due to varying processing times of financial organizations. You can always contact us for any refund question at our website.

Policies

Unauthorized returns of goods won't be allowed.

After you receive an item, it must be returned within 30 days. Every item needs to be in its original packaging, undamaged, unworn, and in the same condition as when it was delivered to you. The receipt or other evidence of purchase is also required. Customers are required to utilize a shipping method that offers tracking information when returning or exchanging merchandise.

Refunds

We will tell you via email as soon as your return is received and examined, so please keep an eye out for it. In order to approve or reject your refund, we will also tell you.

If your application is accepted, a credit will be promptly applied to your Paypal payment method and your refund will be executed in a matter of two to three business days.

Order Cancellations

• We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
• Please submit a help ticket from Contact Us if you decide to cancel the order.

Costs

• If the return is due to our error (e.g., incorrect products, product quality issues), we will provide a full refund.
• If the return is due to the buyer’s preference (e.g., dislike, wrong product/size ordered), the buyer is responsible for the shipping costs.

Non-returnable items:

• Damage/Lost caused by customers is non-refundable.
• On sale items are non-refundable.

Exchanges

Orders cannot be swapped online at this time. Returning the original product for a refund requires you to buy the replacement item separately.

General Return Process

• Step 1: Get in touch with our customer support representatives at [email protected] to address any queries you may have and to clarify the purpose of your return.
• Step 2: Our customer service representative will provide you with return instructions and confirm the return address.
• Step 3: Return the items to the specified return address, making sure they are packed securely. Please make sure your belongings are securely wrapped and keep any necessary postage documentation.

Please contact our customer support team with any questions you may have regarding our return policy or procedures. We will be pleased to provide you with guidance and encouragement.

Thank you again for your trust and support in us.

Sincerely,

Email:	[email protected]
Company Name:	AKSO HEALTH TECHNOLOGY LIMITED
Company Address:	12C-D,Neich Tower 128 Gloucester Road Wan Chai HONG KONG (this is not a returning address)
Return Warehouse Address:	please contact our customer team for help